Discussions

Setting custom agent states

How to use api v2 to set CUSTOM agent states please ?

Field Mispelled for Dial Rule Call

When trying to add a new dial rule into a dial plan via the docs, I found that the field "dail-rule-matching-to-uri" is mispelled. I started looking through all of the calls under the Dialrule category and found that it's mispelled in the other calls too. Can we get this fixed?

last year by Jane-Anna Vickery

Agent Subscription

Is there any detailed documentation on 'agent' events ?

last year by David Bealing

Concurrent Call Center Agent Count

Hi,

last year by David Bealing

How to obtain clientId/Secret for a Sandbox account

Hi,

last year by Paul McGuinness

Bulk Insertions on the API

I need to do multiples requests on the API, to insert in one time multiple data like users and numbers, how can I do that?

last year by Yan

Oauth - Get Access Token has Bearer Token as a prereq.

When authenticating and trying to request a bearer token within the documentation, the sample tool on the right is asking the user to supply a bearer token (seems to defeat the point). Can this be fixed?

last year by Chad Ryder

How do I point an auto attendant option to the company directory via the API?

The auto attendant options have very little explaination as to what each options does, and none of them seem to point to the Company Directory even though that is definitely an option via the portal.

last year by Taylor Lowers

How can I read "Custom Offline" stats for Call Center Agents?

I currently have an app that reads "Agent Availability" using the API "agentLog" object:

last year