Discussions

Agent Subscription

Is there any detailed documentation on 'agent' events ?

Concurrent Call Center Agent Count

Hi,

How can I set/change a user's password?

There are API endpoints to create a user and update a user but neither one makes any mention of how to set or update the user's password.

Posted by null about 2 months ago

How to obtain clientId/Secret for a Sandbox account

Hi,

Posted by Paul McGuinness about 2 months ago

Bulk Insertions on the API

I need to do multiples requests on the API, to insert in one time multiple data like users and numbers, how can I do that?

Posted by Yan about 2 months ago

Oauth - Get Access Token has Bearer Token as a prereq.

When authenticating and trying to request a bearer token within the documentation, the sample tool on the right is asking the user to supply a bearer token (seems to defeat the point). Can this be fixed?

Posted by Chad Ryder 3 months ago

How do I point an auto attendant option to the company directory via the API?

The auto attendant options have very little explaination as to what each options does, and none of them seem to point to the Company Directory even though that is definitely an option via the portal.

Posted by Taylor Lowers 3 months ago

How can I read "Custom Offline" stats for Call Center Agents?

I currently have an app that reads "Agent Availability" using the API "agentLog" object:

Posted by null 5 months ago